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    Vertagear Warranty Duration


    Gaming Series

    (Triigger Line)

    Racing Series

    (S&P Line)

    Metal Structure Frame 10 yrs
    Seat Mechanism 2 yrs
    Aluminum Alloy Frame 10 yrs
    Dual Spring Hub Seat Mechanism 5 yrs
    Arm Rest 10 yrs
    Wheels 2 yrs
    Lumbar Support 2 yrs
    Five Star Base 2 yrs 5 yrs
    Gas lift 2 yrs 2 yrs
    Wear & Tear  SPECIAL OFFER 1 yrs 1 yr

    Warranty FAQs


    All warranties are to the original purchaser from authorized dealers only. Warranties are not transferable.
    All warranties are limited to manufacturing and material defects that appear under normal, indoor residential use. Additional limitations described herein apply.
    Warranties are for repair, replacement, or substitution only, in vertagear’s discretion. Refunds are not available.
    Any product, part, or component must have been used according to vertager’s published instructions and installed and maintained by a vertager’s trained technician or an authorized vertager dealer installer. Any misuse, abuse, or modification to the original product voids the warranty, vertagear does not warrant the performance of the product when used in combination with other than original vertagear product.
    Vertagear will pay reasonable and customary rates for labor during the period of the labor warranty. The consumer will be responsible for labor costs after the stated time period.
    Warranties are voided by evidence of excessive soiling, improper cleaning or treatment, abuse, or abnormal use or use contrary to the advisories or instructions contained herein. Warranties do not apply to products used for rental, business, commercial, institutional, or other non-residential uses.
    These warranties are your exclusive remedy and no other warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, apply. In no event will vertagear be liable for loss of time, inconvenience, commercial loss, or incidental or consequential damages, even if it had reason to know in advance that such damages were possible. These warranties give you specific legal rights, and you may have other rights that vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of damages so the above exclusion and limitations may not apply to you. In the event the warranty exclusions do not apply to you, then, where legally permissible, such warranties are limited in duration to the warranty period and no warranties apply after that period.

    For Warranty Service

    In the event that warranty repair or replacement is necessary, VERTAGEAR will request and you must provide proof of purchase (store receipt or invoice) in order to receive warranty service.

    In North America: Within the first 30 days of purchase, please return your product to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact VERTAGEAR Customer Support for assistance and instructions. VERTAGEAR will not accept returns without prior approval and an RMA number.

    In Europe: Within the first year after purchase, please return your product to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact VERTAGEAR Customer Support (see above) for assistance and instructions. VERTAGEAR will not accept returns without prior approval.

    Outside North America and Europe: If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.


    This warranty does not cover problems or damage resulting from, but not limited to, any of the following:

    • Wear and tear associated with normal use
    • Natural variations in fabric or figure or the presence of character marks
    • Cosmetic damages, such as scratches, nicks and dents
    • Changes in surface finishes, including colorfastness, due to aging or exposure to light
    • Marks, scars, or wrinkles occurring naturally in the material
    • Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
    • Removal of any manufacturer label(s) or sticker(s)
    • Any improper operation, including any use not in accordance with any supplied product instructions
    • Any foreign objects abrading fabric over time
    • Any other cause which does not relate to a product defect in materials or workmanship
    • Exposure to extreme environmental conditions or that have been subject to improper storage.

    Also excluded from this warranty are counterfeit products; that is, products that VERTAGEAR, at its sole discretion, determines were not manufactured by VERTAGEAR or any of its authorized manufacturing partners.

    In addition, VERTAGEAR reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.

    VERTAGEAR retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

    Service Doa

    On rare occasions, a newly purchased VERTAGEAR product may be delivered in non-working order. We are working to avoid these issues, but unfortunately, these situations may arise from time to time. Within the 15 calendar days of purchase, should you experience an issue with your new VERTAGEAR product, we ask you to return the product to the place where it was originally bought. You will be required to give a proof of purchase according to their policy.


    VERTAGEAR reserves the right to request the damaged/defective product be returned prior to allocating a solution. Based on company policy, customers are responsible for shipping costs to ship back the defective item for RMA repair/replace. Once the item is repaired/replaced, VERTAGEAR will ship the item back to the customer. Shipping methods will be at VERTAGEAR’s discretion. VERTAGEAR will not be able to ship repaired/replaced items in the same method as the customer’s because not only would this not be efficient, but it may delay the return of the repaired/replaced item. Therefore, VERTAGEAR reserves the rights to ship according to what it deems the most efficient standard method of shipping.

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    March 26, 2023

    Dear Sir/Madam,
    We are Bein Joint Stock Company, an agricultural product exporter in Vietnam. We are currently looking for partnerships with domestic companies and cooperatives to purchase agricultural products for export purposes.
    We are purchasing in large quantities for corn and chili and green mung bean. Could you please provide us with the following information:
    • Product specifications (quality, packaging, quantity, etc.)
    • FOB price (or CIF if possible) at the port of Hai Phong, Vietnam
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    We hope to establish a long-term and mutually beneficial business relationship with your company. Thank you for considering our proposal.
    Please contact us via email: info@beindistribution.com
    phone number 0815.111.858 (zalo/viber/whatsapp).
    You can refer to the product standards according to our Catalog on the website:
    For cooperation information, please fill out the form at the link below
    Kính gửi Quý công ty,
    Tôi là đại diện của công ty xuất khẩu Bein. Chúng tôi hiện đang tìm kiếm các nhà cung cấp hàng hạt ngô, ớt, đậu xanh để phục vụ cho nhu cầu xuất khẩu của chúng tôi.
    Nếu Quý công ty đang sản xuất và cung cấp các sản phẩm trên, xin vui lòng cung cấp thông tin chi tiết về sản phẩm, giá cả và số lượng có sẵn. Chúng tôi sẽ rất vui lòng hợp tác với Quý công ty để mang lại giá trị tốt nhất cho cả hai bên.
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    Vui lòng liên hệ với chúng tôi qua email: purchase@beindistribution.com hoặc số điện thoại 0815.111.858 (zalo/viber/whatsapp).
    Các bạn có thể tham khảo các tiêu chuẩn sản phẩm theo Catalog của chúng tôi trên website: https://beindistribution.com/
    Các thông tin hợp tác vui lòng điền vào form theo đường link bên dưới
    Trân trọng hợp tác!
    Nguyễn Phi Dũng – Công ty Cổ phần Bein
    Địa chỉ: C11-NV4, ô số 26, khu đô thị mới hai bên đường Lê Trọng Tấn, Phường Dương Nội, Quận Hà Đông, TP. Hà Nội, Việt Nam
    Mã số thuế: 0108687003