ENG ENG
0

Return Policy

There are some important precautions when returning items you have purchased online from Vertagear.com.vn

Vertagear.com.vn still retains its exclusive positions to repair or replace (for a new replacement product or to be replaced) the product or to propose the full cost of payment. (Compensation policy will be for you only and will have a separate compensation policy for any breach of warranty policy).

Application period: from August 1, 2020

Place of Exchange: Elite Technology Joint Stock Company

289/1 Ung Van Khiem, Ward 25, Binh Thanh District, HCMC.

1. GENERAL RULES:

Customers can get a full refund for brand-new and unopened items within 3 days of receipt. New, unused and resalable items can either be refunded or exchanged. Customers only need to ensure that the item is returned in its original packaging and box within 3 days of receipt. All returned items will be thoroughly inspected and a partial refund will be charged for used or opened product. In the event that our technician verifies that the returned item is defective or incorrect, we will refund both the shipping and handling charges. Products returned through this policy will be refunded through the original payment method. In case that you return a product that was paid for via a gift voucher or given as a gift, you will receive a redemption voucher upon refund.

Customers wishing to exchange (return) products follow these steps:

Step 1: Customers contact directly to Tel: (84-28) 3512 3959 or email kai@elite-jsc.com.

Or fill out the information form in the contact us section posted on the https://vertagear.com.vn/vi/contact/ website

For instructions and order information including Order number, Product name, Product error (detailed description), reason of return, product picture with customer’s request.

Supported needs: New products change, refund or warranty

Step 2: Vertagear.com.vn receives information and checks orders according to customer feedback

Step 3: Vertagear sends an informative email to customers with instructions to exchange (return) the product.

Step 4: Customers pack the product and bring the accompanying documents of the product you want to exchange (return) to the post office and send to vertagear.com.vn or can bring it directly to the receiving address posted in the Exchange and Warranty section on the website.

Step 5: Due to the returned products, Customers please paste the exchange ticket and fill out all information on the outside of the package:

+ The order code

+ Request to exchange or return the product

+ Reason for exchanging (returning)

+ Refund method (if any)

+ Ordered invoice or noted order with product code

+ Value added invoices (if any)

+ Accessories included and promotional gifts (if any)

Step 6: After receiving the items, vertagear.com.vn gives feedback to customers and how to handle compensation in accordance with the Regulations.

Note: Customers who send products for exchange (return) through a third party must be responsible for the intact condition when sending to vertagear.com.vn.

2. EXCHANGE (RETURN) CONDITIONS:

CUSTOMERS PLEASE MAKE SURE THAT THE EXCHANGE (RETURN) PRODUCT MUST SATISFY THE CONDITIONS OF THE RETURN POLICY.

  • Products are not on the Restricted Exchange (Return) list or do not support exchange (return).
  • Submit request for exchanging (returning) within 3 days from the receipted date.
  • The product has its original packaging, full accessories, label, warranty card and accompanying gifts (if any) and has no signs of being used.
  • For products purchased in the promotion section, Vertagear will help changing to another product that does not support any refund.

3. EXCHANGE (RETURN) SHIPPING POLICY:

You are responsible for the return shipping and incurred costs when you return the item for the following reasons:

+ You refuse to transport without passing inspection

+ You miss the shipping appointment

+ You return the product without any technical defects or damage.

The refund fee is partially payable only if it is found that the returned product is not packaged in a new, original and unopened condition. The refund fee will depend on the condition of the product and is at our sole decision.

Additionally, if the received item is not in its original condition, we reserve the right to deduct the actual return shipping cost or based on the size and weight of the item.

Products must be returned in an unopened condition, otherwise we may deduct a 15% re-stocking fee (based on inspection results). Please contact us if you have any questions or concerns.

* Not applicable to promotional products.

4. REFUND POILICY:

Please note that shipping and handling charges are non-refundable and any opened item will be subject to a 15% re-stocking fee. Returned items must be in brand new condition with all wrapping paper unopened as you received them. Re-stocking costs will be reduced or waived based on the condition of the returned product.

Refund request for returning:

+ Seats must be in original box and original packaging.

+ Seats must be returned within 3 days of receipt.

+ Seat must be in new and unused condition.

5. CANCELLATION POLICY:

Requests to cancel or change an order must be emailed as soon as possible before product will be shipped. Any email messages asking to change or cancel an order received after business hours will be processed the next business day. Any cancellation or rejection after the item is shipped will be counted as a return for the item and all charges including unlimited shipping and handling charges will be deducted / charged. Any orders refused upon shipment (unless previously discussed with customer service) will be charged as refund, handling and shipping costs will be deducted / charged.

Credit card orders must be cancelled the same day, by 5 pm in Vietnam time zone. The commercial transaction fee we incur for the refund of credit card orders, totaling 7,150 VND or more, will be cancelled after business hours on the payment day and will be deducted from the refund fee. Commercial transaction fees are charged according to the budget policy.

An 20% minimum of the re-stocking fee will be charged for orders requiring cancellation after 24 hours as we aim to process items as soon as payment is received.

Please read the Vertagear Product Terms of Use and Payment carefully at our homepage. By accessing, reading through or using this site, you acknowledge that you have read, understood and agreed to be bound by these terms. If you do not agree to these terms, please do not use this site.

6. IN CASE THAT CUSTOMERS PROVIDE INACCURATE ADDRESS:

In the event that the product is returned to us due to the incorrect or incomplete address, the product will be marked “not received” or “returned to sender” or deemed undeliverable for any reason due to the final carrier, we will notify you by email. When the item is returned to us, our refund department will process and refund your order almost completely.

The refund fee will not be paid until the package returns to our facility.

Note: Once a refund is processed, it can take 7 to 10 business days for your bank to process the refund and return it to your account. 

Make sure you provide the correct address as we are not responsible for mistakenly delivering to the wrong address.

In case you contact the last delivery company after the order has left our warehouse and ask them to continue or change the delivery address, we will not responsible if the order is lost, stolen or damaged.

7. WARRANTY POLICY:

  • All products posted on the vertagear.com.vn website follow the warranty terms of the supplier and manufacturer.
  • All equipment is warranted at the Service Center (TTBH) of Vertagear.com.vn. Product warranty information is posted in the warranty section of vertagear.com.vn.

Bảo hành Vertagear

  • The Service Center (TTBH) of vertagear.com.vn

Elite Technology Joint Stock Company

289/1 Ung Van Khiem, Ward 25, Binh Thanh District, HCMC.

Tel: (84-28) 3512 3959

Email: kai@elite-jsc.com

 

choose your location

Shopping Cart

×

SUBTOTAL

0.00$

Shipping & taxes calculated at checkout

CHECK OUT
REVIEWS
REVIEWS
1.5
Rated 1.5 out of 5
1.5 out of 5 stars (based on 3062 reviews)
Excellent6%
Very good5%
Average4%
Poor3%
Terrible82%

http://www.novaai.expert/ToneCraftAI

Rated 5 out of 5
July 6, 2025

The Futuristic All-In-One AI Voice Platform Clones Any Voice, Translates It Into 20+ Global Languages, & Creates Human-Like Voices In 60 Seconds Flat – With Real Emotions, Voice Modulations, Global Accents & Multilingual Fluency.
Powered By Revolutionary Vocal DNA Technology, That Turns Any Text, Audio, & Video Into A Human-Like Voice – That Sounds So REAL, As If A Human Is Talking…
And much more … http://www.novaai.expert/ToneCraftAI

https://www.growthmarketingnow.info/reviews

Rated 5 out of 5
July 2, 2025

Hello vertagear.com.vn,
I am Latoya from Getmoreopportunities, you have an excellent website: vertagear.com.vn, and I would like to invite you to review our beauty products.
We will send you a sampl e and you don’t need to pay anything: https://www.growthmarketingnow.info/reviews
When you think beauty, you might think lipstick and eye shadow, but the cosmetics industry is much more than just makeup. It’s also hair care and dermatology, not to mention science and technology.
Popular Products and Their Focus:
Revitalift Triple Power Anti-Aging Moisturizer:
This moisturizer, containing pro-retinol, vitamin C, and hyaluronic acid, is designed to target wrinkles, loss of firmness, and radiance.
Revitalift Retinol Night Serum:
This serum, rich in retinol, is known for helping to reduce the appearance of fine lines, unclog pores, and even out skin tone.
Hyaluronic Acid Serum:
Our hyaluronic acid serum is popular for its hydrating properties, helping to plump and hydrate the skin.
Revitalift Water Cream:
A lighter version of the Revitalift moisturizer, the water cream is designed to provide hydration without feeling heavy.
and much more…
Now click here to get a sampl e without spending a penny: https://www.growthmarketingnow.info/reviews
Best,
Joya Walker
UNSUBSCRIBE: https://www.growthmarketingnow.info/unsubscribe/?d=vertagear.com.vn
Address: 2500 Chicago Avenue
Dinuba, CA 93618

https://www.getmoreopportunities.info/ubiquinol

Rated 5 out of 5
July 1, 2025

Hi,
Feedback is crucial in refining our supplements and ensuring them meet needs. Click here to get your sample: https://www.getmoreopportunities.info/ubiquinol
What follows is a list of the best supplements that you can trust to help you hit your goals, be they gaining muscle, improving overall health, losing weight—or all three.
Multivitamins: Can help fill nutritional gaps and support overall health,says Stamford Spine.
Probiotics: Can improve gut health and digestion.
Fish Oil: Rich in omega-3 fatty acids, which are important for heart and brain health: https://www.getmoreopportunities.info/ubiquinol .
And other supplements…
Dietary supplements can offer benefits like addressing nutrient deficiencies, supporting specific health goals, or enhancing athletic performance, as a general guideline, many men may benefit from incorporating additional protein, fiber, and vitamin D into their routine.
Best,
Rosie Cross
UNSUBSCRIBE: https://www.getmoreopportunities.info/unsubscribe/?d=vertagear.com.vn
Address: 888 Cityview Drive
Eagleville, PA 19403

https://bullcryptosignals.com

Rated 5 out of 5
June 27, 2025

Get high-accuracy crypto signals for just $8/month, with a money-back guarantee and live WhatsApp chat support. Along with the signals, you will also receive crypto market updates, insider news, crypto stories, and access to BTC magazine. We offer our own web portal, as well as Android and iOS mobile apps.
Visit our Website: https://bullcryptosignals.com
Download our Mobile App: https://bullcryptosignals.com/mobile

https://www.agwxmefmgiiqh.com/

Rated 5 out of 5
June 25, 2025

Dear Founder,
An active investor we represent is now reviewing investment ready business ideas across all sectors no matter your industry or stage. What matters most is a compelling, scalable idea with strong execution potential.
Available Funding Options:
• 3% annual interest rate
• No early repayment penalties
• Convertible loan option available – convert to 10–15% equity after 2 years (optional)
Whether you’re building the next big tech platform, expanding a niche brand, or launching a bold new venture, now’s your chance to access smart capital on founder-friendly terms.
Simply send in your pitch deck or business plan to start the conversation. If your idea is solid, we’re ready to move.
Let’s help you bring your vision to life.
Yours Truly,
Oma Marshal
Investment Consultant/Strategist
Email: omaman111@proton.me